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? Now Hiring: Technical Operations Lead | NHS (Arm’s-Length Body)
? Hybrid | Docklands/Canary Wharf (occasional visits)
? 12-month FTC
Are you a hands-on IT operations leader with a passion for improving service delivery, user experience, and operational resilience?
We’re partnering with an arm’s-length NHS body to recruit a Technical Operations Lead — a pivotal role within their high-performing Information Systems team, helping drive continuous improvement in a hybrid, tech-enabled environment.
? About the Role
As the Technical Operations Lead, you’ll oversee 3rd–4th line support, lead on problem management, optimise Zendesk (moving to ServiceNow), and manage a team of 8 support engineers. You’ll also play a key role in improving onboarding/offboarding processes and acting as an escalation point for complex technical issues.
This role is perfect for someone who combines technical depth with strategic oversight — and who thrives in a service-led culture focused on secure, high-performing digital operations.
? The Stack You’ll Work With
VMware | Azure Cloud | Zendesk → ServiceNow | Intune | Microsoft 365 | Exchange | SQL | Firewalls | Web Proxy | Windows
? Key Responsibilities
- Own 3rd–4th line incident and problem management
- Lead and optimise Service Desk operations
- Manage the Configuration Management Database (CMDB)
- Guide the onsite support team and serve as a senior escalation point
- Drive improvements across software lifecycle and user experience
- Ensure strong cross-functional collaboration
- Implement ITIL-aligned performance tracking and documentation
? What We’re Looking For
- Proven leadership in an IT support environment
- Excellent communicator and people leader
- Strong analytical, problem-solving, and documentation skills
- MCP preferred (but not essential)
? Why Join?
You’ll be part of a non-frontline NHS organisation, supporting national health objectives through critical digital infrastructure, with a unique mix of public mission and private-sector agility.
?️ Help shape and safeguard the future of digital service delivery.
Apply now or DM for a confidential chat.
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