TLT is seeking a Contract Quality Assurance Officer to join our Mortgage Enforcement team in Bristol. This role involves supporting a sampling and quality testing project within a fast-paced, innovative team.
TLT handles all aspects of mortgage enforcement, including repossession litigation, customer contact, and the sale of repossessed properties. We represent various UK mortgage lenders, specializing in both residential and commercial mortgages.
The position is a 3-6 month contract, paid via a day rate through an Umbrella Company. It requires office attendance in Bristol; applicants should reside within the Bristol area or a reasonable commuting distance.
Your Role
- Conduct audits and call reviews of operational work to assess quality, compliance, and customer outcomes.
- Perform sampling work for training programs through live Q&A reviews, task reviews, and audits.
- Support training of new starters and manage development plans.
- Provide face-to-face feedback and coaching.
- Organize training sessions, monitor attendance, and keep records.
Your Skills and Experience
- Experience delivering face-to-face feedback and coaching.
- Understanding of client concerns related to mortgage enforcement.
- Strong attention to detail and accuracy.
- Experience managing a volume caseload.
- Ability to improve processes and communicate changes effectively.
- Ability to identify learning needs and develop solutions, including setting SMART objectives.
About TLT
Fast-paced, growing, and forward-thinking, TLT is a law firm that helps clients stay ahead. We work with high-profile clients across sectors, with over 1,800 staff in the UK and international partners. Recognized as Law Firm of the Year at the Legal Business Awards 2023, we are committed to diversity, inclusion, and sustainability. We encourage applications from all qualified individuals and offer reasonable adjustments during the recruitment process.
For accessibility support, contact Recruitment.Operations@TLT.com.
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