D365 Business Central Support

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Client:

Simpson Judge

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

28.04.2025

Expiry Date:

12.06.2025

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Job Description:

MS Gold Partner

Senior Business Central Support

Salary up to 55-60k

Remote

This is a really exciting opportunity for a support specialist who focuses on Business Central to step up in the partner network & join a well-established support desk.

With a huge order book & plenty of projects to work on, they have exciting plans to bring on a number of Support specialists that fit the requirement.

The Vendor offers specialist verticals but are now considered generalists with recent businesses acquired.

Responsibilities:

• Ensure a high level of customer satisfaction by managing support incidents
• Investigate and provide application/technical support to both internal and external stakeholders.
• Act as an escalation point within the support team.
• Maintain Service Level Agreements (SLAs) and ensure all support incidents are accurately recorded.
• Use the helpdesk management system to log tickets correctly and provide regular updates to stakeholders.
• Escalate incidents as needed while maintaining high levels of customer care.
• Identify and report trends in support incidents to the Service Delivery Manager to drive proactive issue resolution.
• Work closely with the Business Central Consultant Team to ensure a smooth client handover and successful onboarding, while developing knowledge of client-specific system modifications.

What you will need

• 3+ years previous experience in an internal or external facing Business Central helpdesk/support team.
• Previous hands-on experience with ticket management systems
• Previous experience of working as part of a team
• Finance/Inventory management knowledge
• Experience of BC/NAV
• Birthday leave
• 30 days annual leave plus 8 bank holidays
• Pension contribution of 3%
• IT Purchase Scheme
• Access to Learning and Development Platform

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