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Assistant Manager – Accounts Receivable & Billing, London
Department: Accounts
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Company: Canary Wharf Limited
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Reporting to: Group Financial Controller
Our Culture and Values:
Working at Canary Wharf Group means working for a forward-thinking, collaborative team. We hire staff who strive to make a difference and achieve the highest standards. Everyone is empowered to make a difference, and our ethos encourages everyone to think like an owner. Our business puts our customers and people at the heart of everything; we work to meet their needs and exceed expectations.
Our mission is to empower our people, engage our communities, and create sustainable places.
Our values help us achieve exceptional results:
- Excellence: Commit to achieving the best with integrity
- Collaboration: Make use of our vast experience and knowledge to work effectively together
- Engagement: Develop our people, communities, stakeholders, and environment, and be exceptional while respecting others
- Ownership: Take responsibility and pride in our deliverables. Everyone has the opportunity to make a difference.
- Innovation: Embrace change and encourage innovation
Job Summary:
The Assistant Manager – Accounts Receivable & Billing plays a critical role in maintaining cash flow, minimizing bad debts, and ensuring timely payment collection within the CWG Group. The role involves implementing effective accounts receivable processes and fostering positive tenant relationships, contributing to the financial health of the Group.
The role supports the Manager – Accounts Receivable and Billing in overseeing a team responsible for billing and collections. Accuracy and timeliness in billing and customer service are paramount to uphold CWG’s reputation and trust with tenants.
The ideal candidate will have excellent communication skills and demonstrated leadership abilities to support team success.
Salary: £50-60K4 days office / 1 WFH
Main Responsibilities:
- Assist in supervising billing and invoicing processes for tenants and stakeholders, ensuring accuracy and timeliness.
- Support quarterly financial close of the accounts receivable and billing functions.
- Monitor and report on KPIs, aging trends, and collection efforts; provide insights for management.
- Serve as a point of contact for tenants regarding billing inquiries and disputes.
- Manage collections by monitoring aging reports and initiating collection activities.
- Collaborate with finance, leasing, and legal teams on debt management and tenant queries.
- Oversee payment processing, ensuring proper application and reconciliation.
- Identify opportunities for process improvements and implement best practices and automation.
- Develop and enforce credit control policies to minimize risks.
- Lead and mentor the accounts receivable team, fostering a collaborative environment.
- Ensure lease compliance regarding payments and rent escalations.
- Perform other finance tasks as required.
What We Require of You:
- Experience in an Accounts Receivable role, with supervisory experience preferred.
- Experience in complex business structures, ideally in real estate, facilities, or property management.
- Ability to collaborate across departments and communicate effectively at all levels.
- Strong relationship-building skills with internal and external stakeholders.
- Experience with financial close processes and working under strict deadlines.
- Proven coaching skills and team development experience.
- Exceptional attention to detail and ownership of tasks.
- Excellent organizational and time management skills.
- Proactive, solution-oriented mindset.
- Yardi experience is an advantage but not essential.
What We Offer:
- Diversity and Inclusion: We value diverse experiences and perspectives and foster an inclusive environment where everyone can thrive.
- Flexible Working: We consider flexible arrangements to support work-life balance.
- Learning and Development: We invest in our employees’ growth through training, mentoring, and educational opportunities.
- Other Benefits: Comprehensive benefits including pension, health benefits, gym discounts, store discounts, and family leave.
If interested, please complete the online application form. Early applications are encouraged as we may appoint at any time.
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