Process Engineer

Job Description

We are seeking an experienced and driven Process Engineer to join our team. This role is responsible for driving end-to-end (E2E) process improvements, optimizing customer journeys, and delivering high-impact change initiatives across the organization. The ideal candidate will bring expertise in process engineering, data analysis, and continuous improvement within the commercial banking sector.

Key Responsibilities:

• Lead E2E delivery of process improvement initiatives from initiation through implementation, including post go-live monitoring and project closure.
• Identify and implement enhancements to customer journeys and improve overall customer experience (CX).
• Apply Lean Six Sigma methodologies to analyse and optimize business processes.
• Manage and collaborate with third-party vendors to ensure successful delivery of projects.
• Conduct data analysis to support decision-making and provide critical, out-of-the-box solutions.
• Drive innovation and best practices across key banking areas including Mobile Onboarding, Holistic Servicing, electronic ID and Verification, and Optimized Know Your Customer (OKYC).
• Collaborate with cross-functional teams to embed process improvements into business operations.

Key Requirements:

• Lean Six Sigma Black Belt or Senior Green Belt certification.
• Proven experience in commercial banking or financial services.
• Strong E2E delivery experience managing projects from initiation through to implementation and closure.
• Demonstrated experience improving customer journeys and enhancing customer experience.
• Excellent third-party vendor management skills.
• Solid background in process engineering with a focus on efficiency and quality improvement.
• Strong data analysis skills with the ability to think critically and creatively.
• Expertise in areas such as Mobile Onboarding, Holistic Servicing, electronic ID and Verification, and OKYC.

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